Please read these terms before ordering live butterflies from DFW Butterfly Release.

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Placing an Order

We recommend placing your order as early as possible to ensure availability. While we try to always have butterflies on hand, we sometimes run out of stock. Your purchase reserves butterflies for your release date.

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Please carefully review your order details, shipping address, email address, telephone number, event date, and requested delivery date. DFW Butterfly Release is not responsible for problems caused by incorrect information provided by the customer.

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Live-Arrival Guarantee

We take great care to ensure that our butterflies are fed immediately before packing and provided with a cool, comfortable environment using the fastest practical shipping option.

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We guarantee that the number of butterflies purchased will arrive alive. If any purchased butterflies arrive deceased, we will refund the purchase price paid for each butterfly that did not survive.

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You must contact us within 24 hours of delivery and provide clear photographs of the affected butterflies and their original packaging. Please do not discard them. We may require the deceased butterflies to be returned before issuing a refund, as they may still be used for educational purposes. If a return is required, we will provide instructions.

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Our guarantee applies to live arrival only. We cannot guarantee how the butterflies will behave, how long they will remain visible after release, or the direction in which they will fly.

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Cancellation and Refund Policy

Because our butterflies are raised, reserved, and prepared for specific event dates, the following cancellation policy applies:

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• Orders canceled at least 30 days before the scheduled delivery date will receive a full refund.

• Orders canceled 8–29 days before the scheduled delivery date will receive a 50% refund.

• Orders canceled 7 days or less before the scheduled delivery date are nonrefundable.

• Orders that have already shipped are nonrefundable.

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Refunds will be returned to the original payment method. Please allow 5 to 7 business days for your bank or payment provider to process the refund.

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Shipping fees are not refundable.

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Shipping and Receiving

Butterflies are shipped in insulated packaging with cooling packs to keep them calm and comfortable during transit. Because butterflies are cold-blooded, they

may appear sleepy or inactive when the package is first opened. This does not necessarily mean they are deceased.

 

The customer is responsible for monitoring tracking information, being available to receive the package, bringing it indoors promptly, and following the included care and release instructions.

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DFW Butterfly Release is not responsible for problems caused by:

• An incorrect or incomplete shipping address;

• A package being left outside after delivery;

• Theft after delivery;

• Customer-requested delivery changes or rerouting;

• Failure to follow the included care instructions; or

• Improper refrigeration, overheating, or handling after delivery.

 

Carrier delays are outside our control. However, if a carrier delay causes butterflies to arrive deceased, our Live-Arrival Guarantee will still apply when all claim requirements are met.

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Weather and Release Conditions

Butterflies should be released outdoors during daylight hours and in suitable weather depending on the butterfly species. They should not be released during rain, severe weather, unsafe winds, or temperatures that are too cold for flight.

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Weather-related event changes do not qualify for a refund. Customers are responsible for checking the weather and having an alternate plan when necessary.

We cannot guarantee a successful release when butterflies are released in unsuitable weather or when our care and release instructions are not followed.

 

Butterflies can be released when the weather improves.

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Agreement

By placing an order with DFW Butterfly Release, you acknowledge that you have read and agreed to these Terms and Conditions.

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Privacy Policy

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DFW Butterfly Release respects your privacy. We collect personal information that you voluntarily provide to us, including your name, email address, phone number, location, event date, and other information you provide when requesting information about our butterfly release services.

We use this information to respond to your inquiry, provide pricing and availability, communicate with you about your butterfly release, process orders, and provide customer service.

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We may receive your information through our website, Facebook or Instagram lead forms, email, phone, or other methods you use to contact us.

We do not sell your personal information. We may share information with service providers when necessary to operate our business, process payments, fulfill orders, ship products, or provide communications and advertising services.

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If you request information through Facebook or Instagram, we may contact you through Messenger, Instagram, email, or the contact information you provided.

You may request that we update or delete personal information we have collected from you by contacting us at support@dfwbutterflyrelease.com

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